We're here to help. See what information you need and how to proceed.
Before you make a claim
Read your information booklet
Make sure you understand your coverage and guarantees and the schedule of losses, as well as any limitations and exclusions. This way, you'll know what your insurance covers and if you can make a claim for your loss or injury.
Gather all required information
You'll need the following information to fill out the claim forms:
- Full medical report relating to the loss or injury
- Group or contract number
- Account or department number
- Identification number
You can send us copies of your documents. We won't return original documents.
If you have any questions, contact our
Client Relation Centre.
1. Send your claim
Print, fill out and sign the forms below, then send them to us by mail or online via our
secure forms submissions page Opens in a new tab..
Keep copies of all correspondence for at least 12 months.
2. Claim analysis
After receiving your claim, we'll check your documents and contact you by phone or by email if we need additional information or supporting documents to open your claim.
We'll pay you by cheque or automatic deposits based on your preference and the terms of your insurance policy.
How long does it take to process a claim?
The time we need to process your claim depends on how complicated it is and the documentation required. You can speed things up by providing the necessary documents as quickly as possible.