FAQ – Life, health and disability insurance – Coronavirus (COVID-19)

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The coronavirus (COVID-19) situation is evolving very quickly and we know that our clients have a lot of questions. Rest assured that we’re here to help you find the answers you need. We’ll also make sure to keep you informed about any decisions we make in response to the coronavirus that may affect your life, health or disability insurance.

We know this is a difficult time for a lot of people, and the physical and financial health of our clients is important to us. If you’re experiencing financial difficulty, please reach out to us. Supporting you is our priority.

We’ve put together this FAQ for you. Please note that in case of discrepancy between the FAQ and your contract, the information in your contract takes precedence.

What is a coronavirus?

Coronaviruses are a family of viruses that include the cold virus and that usually cause respiratory illness. For more information on the symptoms of this virus, read the FAQ prepared by the Government of Canada External link. Opens in a new window..

Life insurance

Disability insurance

Critical illness insurance

Healthcare insurance (out-of-country emergency medical care and services)


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