FAQ - Telephone solicitation

It's a list you can have your number added to so you'll get fewer telemarketing calls.

Any telemarketing calls (including faxes) made to sell or promote a product or service, ask for money or offer discounts, bonuses or gifts are covered.

Some exceptions apply.

Even if your number is on the National DNCL, you could still receive calls:

• From registered charities seeking donations
• From newspapers looking for subscriptions
• From political parties and their candidates
• From companies you have an existing business relationship with (e.g. if you've done business with the company within the past 18 months)
• For the purposes of market research, polls or surveys that are not intended to sell a product or service or solicit donations

Companies and organizations that make these kinds of calls are still required to keep their own internal do not call lists. If you want them to stop calling you, have them add your number(s) to their list. Companies and organizations are required to comply with your request within 31 days.

Yes. We can continue to promote our products and services to clients we already have (existing business relationships) and to our business clients. We can also continue to conduct surveys, market research and public opinion polls.

We can also continue to call consumers who have given us their express consent to contact them for telemarketing purposes.

If you want your number on the National DNCL, you can register online External link. Opens in a new window. at or by calling (toll free) 1-866-580-DNCL (1-866-580-3625 This link will launch your default phone software.) or 1-888-DNCL-TTY (1-888-362-5889 This link will launch your default phone software.).

It can take up to 31 days for your number to be added to the list.

If you're still getting phone calls more than 31 days after you've made your request, you can contact the CRTC. But before you call, make sure the calls you're receiving aren't exceptions.

Once you register your number, it stays on the National DNCL indefinitely, and there is no need to re-register.