Share your opinion and concerns with us

If you have questions, concerns or complaints about the protection of your privacy or our privacy protection practices, here’s what you can do:

Step 1: Contact us

For your questions or complaint to be addressed as quickly as possible, get in touch—in person, by email or by phone—with the person who sold you the product or with Desjardins Insurance customer service.

If Step 1 didn’t resolve the matter, you can move on to Step 2.

Step 2: Contact Desjardins Group’s Office of the Chief Privacy Officer

Contact Desjardins Group’s Office of the Chief Privacy Officer:

Office of the Chief Privacy Officer
100 rue des Commandeurs
LEV-100-RC-Y
Lévis QC  G6V 7N5
confidentialite@desjardins.com This link will launch your default e-mail software.

Include

  • Your name and contact information
  • The nature of your request or complaint
  • Any relevant information
  • The Desjardins Group entity you do business with
  • The names of the people you spoke to about your problem

You can also get in touch with the competent federal or provincial body responsible for privacy protection.