File a disability insurance claim

We're here to help. See what information you need and how to proceed.

If you have any questions, contact our Client Relation Centre.

Claims process

1. Send your claim

To file a short- or long-term disability insurance claim, you have to fill out and then send the 3 initial forms via our secure forms submission page. You can also fax or mail us the forms. Expect longer processing times for forms sent by mail.

Submit each completed form as soon as you can. You don't need to submit all 3 forms at once. In addition, send us any medical notes you might have.

Keep copies of all correspondence for at least 12 months. We won't return original documents.

Initial forms

Disability or Waiver of Premium Claim – Employee Statement – Plan member – 06329E (PDF, 1.1 MB) Opens in a new tab.
This form is used to submit a disability insurance claim OR to apply for a waiver of premiums if the plan member is already receiving long-term disability benefits from another source. You need to provide complete answers to all the questions.
Disability or Waiver of Premium Claim – Employer Statement – Plan administrator – 08317E (PDF, 1.6 MB) Opens in a new tab.
This form is filled out by the employer (or plan administrator) when a plan member submits a short- or long-term disability insurance claim OR applies for a waiver of premiums.
Initial Attending Physician’s Statement – Plan member – 02025A (PDF, 1.2 MB) Opens in a new tab.
This form is filled out by the attending physician at the first appointment regarding a short- or long-term disability benefit claim.
Important: This form has 2 sections. Make sure your physician only fills out the section that applies to your situation. The plan member is responsible for any fees charged for filling out the form.

Other forms

Additional report of attending physician – Plan member – 02026A (PDF, 1.2 MB) Opens in a new tab.
This form is filled out by the attending physician at subsequent medical appointments if your claims specialist requests it.
Important: The plan member is responsible for any fees charged for filling out the form.
Notice of Return to Work – Plan administrator – 00159E (PDF, 1.3 MB) Opens in a new tab.
This form is filled out by the plan administrator when an employee returns to work after receiving disability benefits.
Important: This form must be completed and returned to us as soon as the return-to-work date has been confirmed or, at the latest, on the day the plan member returns to work.

2. Claim analysis

We'll start analyzing your claim once it's complete and we've received the 3 initial forms. Your claims specialist will contact you as soon as possible to finalize your claim.