Before you make a claim
See what information you need and how to proceed before making a claim or contacting us.
Steps to follow
1. Review your coverage and its terms and conditions. Make sure that the person you're submitting the claim for was covered at the time of the accident.
2. Make sure to find the right form2.
3. Print, fill out and sign the form.
4. Gather your supporting documents.
5. Send us all the required documents.
Additional information for specific insurance categories
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To avoid any nasty surprises, review your insurance policy to make sure that it covers the illness for which you're submitting your claim.
Read its definition closely. The insured person's health condition must meet the outlined criteria.
When in doubt, don't hesitate to submit a claim.
Claims process
1. Opening your claim
After receiving your claim, we'll check your documents and contact you by phone or by email if we need additional information or supporting documents to open your claim.
2. Analyzing your claim
We'll analyze your claim once it's complete. We'll contact you in the following days to let you know whether we've accepted, deferred or denied your claim and to establish how we'll pay out your benefits, if necessary.
3. Payment
We'll make the payment in accordance with the terms we establish with you or those of your insurance policy.