FAQ - Wellness account

There are 15 categories of eligible expenses:

• Fitness and sports services
• Fitness and sports equipment
• Health-related expenses and programs
• Personal and professional development
• Home office and technology
• Work-life balance
• Professional services
• Insurance premiums (excluding insurance premiums eligible for a tax credit under the ITA)
• Transportation expenses
• Leisure and lifestyle
• Eco-responsible solutions
• Indigenous health services
• Alternative medicines
• Parenting, fertility, adoption and surrogacy
• Safety initiatives

A wellness account covers things that are not listed as medical expenses in the Income Tax Act. Your employer chooses the eligible expenses to be included in your plan. When you submit a claim, you’ll get a 100% reimbursement, with no deductible, up to the maximum allocated to your wellness account.

Depending on your plan, there may be some restrictions. Check your employee booklet for more details.

Your wellness account balance will be debited each time a claim is paid. There are 3 ways to check your account balance:

• The secure site External link. Opens in a new window.: Click on Wellness account in the Your account menu.
• The Omni mobile app: select Wellness account from the left menu bar on the home page.
• The explanation of benefits that's posted on the secure site or sent to you each time a claim is processed.

The period in which you can use your credits varies depending on how your wellness account is structured. Your employer decides how unused credits are managed. Refer to your employee booklet for more details on how your credits are managed and when they can be used.

There are 3 different ways credits can be managed:

• Credit carry-forward: Any credits not used during the year they were credited to will be carried forward to the following year. Any credits carried forward that aren’t used by the end of that second year will be lost.
• Expense carry-forward: Any expenses not reimbursed in full during the year they’re incurred can be carried forward and paid with the next year’s credits. Any credits not used by the end of the year will be lost.
• No carry-forward: Any credits not used by the end of the year will be lost.

You can submit a claim online via the secure site for plan members External link. Opens in a new window. or by mail using the Wellness account claim form - 17111E (PDF 1.1 MB;).