For a secure website experience

Our rigorous security procedures ensure that your computer is protected when you visit our website:

Secure section indicator

An icon appears in the upper right corner of the pages in the secure section of our website. This indicator shows you at a glance whether you're in a secure section.

What is a "secure section?"

The secure sections of our website are protected by the SSL protocol. When you send us confidential information over the Internet, such as your name, address or password, this protocol is used to make sure the information stays confidential and isn't altered in any way. Since the information is encrypted, no one can read it as it travels between your browser and our site. We also use Firewalls so that information sent over the Internet has to pass through a number of safety checkpoints between your computer and our systems. This prevents unauthorized access to our information systems.

To benefit from the security offered by the SSL protocol, you need to use a 128-bit encryption browser, such as versions listed below in the Browser versions section. Please note that the Representative's virtual office (Webi) isn't Macintosh compatible.

Browser versions

Desjardins Insurance site and individual insurance secure section

When you visit the Desjardins Insurance site or the individual insurance secure section use one of the following browsers for best results:

  • Internet Explorer: versions 11 and Edge (Windows)
  • Mozilla Firefox: latest version (Windows)
  • Google Chrome: latest version (Windows)
  • Safari: version 10 and up (Mac)
  • iPad: version IOS10
  • Samsung or Nexus tablets: version 6.0.1 (Chrome)
  • iPhone: version IOS10

If you're using one of the following Web browsers, please advise us of any errors you encounter so we can make the necessary corrections, as far as possible, within a reasonable time :

  • Internet Explorer: version 9.0 (Windows)
  • iPad: version IOS9
  • iPhone: version IOS9
  • Samsung tablet: version 4.0.4 (Android browser)

Group insurance secure sections for plan members and administrators

You can no longer access the group insurance secure site with outdated versions of certain Web browsers.

Learn more

When you visit the group insurance secure sections, use one of the following browsers for best results:

  • Internet Explorer: version 11 (Windows)
  • Firefox: latest version (Windows and Mac)
  • Google Chrome: latest version (Windows and Mac)
  • Safari: version 10 and up (Mac)

All of the browsers listed above use standard security protocols, that are activated automatically when you access your personal file.

Travel insurance site

When you visit the travel insurance site, use one of the following browsers for best results:

  • Internet Explorer: versions 9.0 and 10.0 (Windows)
  • Firefox: latest version (Windows)
  • Google Chrome: latest version (Windows)
  • Safari: 5.3.6 (Mac)
  • iPad: version IOS7
  • Samsung tablet: version 4.0.4 (Chrome)

If you're using one of the following Web browsers, please advise us of any errors you encounter so we can make the necessary corrections:

  • Internet Explorer: version 8.0 (Windows)
  • Samsung tablet: version 4.0.4 (Android browser)

Group retirement savings secure sections for participants and plan sponsors

When you visit the group retirement savings secure sections, use one of the following browsers for best results:

  • Internet Explorer: version 11
  • Edge: latest version (Windows)
  • Firefox: latest version
  • Google Chrome: latest version
  • Safari: latest version (Mac)
  • Apple IOS 10+ mobile and tablet
  • Android 4.4+

All of the browsers listed above use standard security protocols that are activated automatically when you access your personal file.

If you use a Mac, the Excel reports that you generate in the Transaction History section won't let you view the details of your transactions.

Important note concerning the use of Adobe Reader with Firefox: You may experience difficulties with Adobe Reader. If so, we recommend that you consult the Mozilla support page External link. Opens in a new window. that addresses this issue.

At any time you can confirm that you're really dealing with Desjardins Insurance and not a malicious third party by checking the security certificate of our secure pages.


What is a cookie?

Cookies are used throughout our websites.

A cookie is a small data file created by your browser when you visit a website or web page. It is stored on your computer. Cookies allow websites to remember information about you to facilitate your authentication and improve your experience. Cookies can only be read by the website that sends them to your computer.

We use 2 types of cookies on our websites:

  • Session cookies: This type of cookie is temporarily stored in your computer's memory and is deleted when your session ends. Session cookies are used to identify you when you log on to transaction-based sites.
  • Persistent cookies: This type of cookie is saved on your computer and recalled every time you visit. Persistent cookies are text files, which means they can't be used for harmful purposes like infecting a computer with a virus or any other malicious data.

Why does Desjardins use cookies on its website?

We use cookies for the following purposes:

  • To provide a secure browsing experience and verify your information. Using cookies means we don't need to save information about you every time you go to a new page. We can also store information about your session to identify you when you are on our sites.
  • To remember your settings and preferences. Cookies allow us to remember your preferences, such as your province and preferred language.
  • To compile statistics. We use cookies to find out, among other things, which pages of our website are most popular, the average number of pages visited, and the average amount of time spent on our site to help us improve our services.
  • To analyze our performance. Cookies help us learn what our users like most and what we may need to change.
  • To provide advertising that's relevant to you. We use the data collected to show you online offers and Desjardins advertising based on your interests on our websites and other websites. We also use it for retargeting and remarketing purposes and to limit the number of ads you see. For more information, see the section on interest-based advertising below.

Do other websites see my cookies when I'm on a Desjardins website?

We sometimes use third-party service providers.

When you go to one of our websites, either directly or by clicking an ad, a cookie is automatically created on your computer. When this happens, web analytics tools (like Google Analytics, Omniture or DoubleClick) and potentially other external advertising servers have access to the cookie, which allows us to provide a better user experience. In some cases, it also lets us track your activity to promote our products. While a unique code in the cookie file allows us to identify you as a user, it doesn't contain your name or address.

Our service providers may also need to collect your IP address or mobile device identifier when you visit a site. This information may be sent to or stored on servers in Canada or elsewhere, such as the United States. Desjardins does not combine information collected by third parties with any information we have about you, but some providers may have to disclose the data they collect to a third party for legal reasons or for data processing purposes. We do not share information that would allow service providers to identify you.

Third-party service providers have their own cookies and privacy policies.

Can I block cookies while on Desjardins websites?

You can disable the personalization features on our sites by blocking cookies in your browser.

Blocking cookies may prevent pages on our site from displaying correctly, and some features may not be available.

Web beacon

What is a web beacon?

A web beacon is a tiny image placed on a website or in an email. It can be used to anonymously track the number of times a user visits a page. Web beacons are invisible and can be found anywhere on our website or in our ads. Unlike cookies, web beacons are not stored on your computer.

Why does Desjardins use web beacons on its websites?

We use cookies and web beacons to customize our advertising based on your interests. When you visit our websites, these cookies and beacons let us know which pages you are interested in, so we can show you relevant advertising. This technology does not use any identifying personal or financial information, but it may contain a unique identifier for retargeting purposes. When you click an ad with a cookie or beacon, we may use it to track the ad campaign's response rate.

Desjardins also works with third-party advertising companies, such as DoubleClick and Facebook. These companies may collect and use information about your visits to our websites to deliver interest-based advertising. Desjardins does not share any identifying information with advertising companies.

Our advertising partners and other third parties may also use cookies or web beacons when you click ads or links to their websites or services on our websites. Our privacy policy does not apply to third-party websites or third-party advertisers.

Can I opt out of interest-based advertising?

You can choose not to share information with Google Analytics or DoubleClick by changing the settings in your browser or on your device. You can do the same with your ad settings. You can prevent your information from being shared with Google Analytics by installing a browser add-on. You can also opt out of personalized ads by following these instructions External link. Opens in a new window..

Desjardins uses Facebook's Custom Audience feature to create interest-based advertising for our members and clients. If you'd like to opt out of these ads on Facebook, follow these steps External link. Opens in a new window..

Even if you opt out of interest-based advertising, you may still see Desjardins ads. The ads you see will not be customized to your needs and may appear more frequently.