Vice-President, Claims and Client Care Support
Maria Ricciardi holds a bachelor's degree in business administration and an MBA in financial services. She joined Desjardins Group in 2011.
Maria’s experience is mostly in the banking sector, having held a series of senior management positions in business development, risk management, product development and operations.
In 2020, she was given the opportunity to tackle new challenges at the Wealth Management Life and Health Insurance group. She took over a new vice-presidency and now leads teams dedicated to member and client service delivery for claims, assistance services and contract administration for Individual and Group and Business Insurance. Her main mandate is to improve member and client experience, reduce costs and increase operational efficiency.
Authentic and forward thinking, Maria is a driven result-oriented leader with outstanding business sense and charisma. An inspiring go-getter who cares about her colleagues' well-being, she strives to build high-performing teams and to empower employees to work collectively as one.
Grateful for the invaluable help she's received, Maria wants to pay it forward. She devotes much of her time helping people with their own development. She's always available to help guide young leaders in their professional path, acting as their mentor and coach.
Her strong sense of collective belonging guides her contributions to the community. From 2008 to 2014, she was a member of the board of directors and the audit committee of the Olympics Installation Board. She is currently serving on the board of directors for PARDI (Parents pour la déficience intellectuelle).