If you're unhappy with the results of Desjardins Insurance's review, you can file a complaint with the Complaint handling team by mail or fax:
Complaint handling team
Desjardins Financial Security
100, rue des Commandeurs
Fax: 418-833-5985 or 1-877-833-5985
Your complaint must include a description of the misconduct, the harm suffered, and the corrective measures requested.
However, if you don't wish to submit a written complaint, you can ask Desjardins Insurance to forward your complaint to our team or contact one of our advisors at 418-838-8185 or 1-877-838-8185.
Learn more about our complaint handling procedure (PDF, 99 KB) Opens in a new window.